Privacy Policy

1. Information We Collect

Account Information

When you create an account on TeraGrab, we collect:

• Email address
• Username
• Password (encrypted)
• Payment information (processed securely through our payment provider)

Usage Data

We automatically collect information about your use of our services:

• TeraBox links processed
• Videos downloaded or streamed
• Features used
• Access times and frequency
• Error logs and crash reports

Technical Information

Our services collect technical data to ensure functionality:

• IP address
• Browser type and version
• Device information
• Operating system

2. How We Use Your Information

Legal Basis for Processing

We process your personal data under the following legal grounds:

• Performance of contract (providing our services)
• Legitimate interests (improving our services, fraud prevention)
• Legal obligations (tax, accounting, security requirements)
• Your consent (marketing communications, optional features)

Purposes of Data Processing

• Account management and user authentication
• Processing video downloads and streams
• Payment processing and billing
• Customer support and communication
• Service improvement and analytics
• Security and fraud prevention
• Legal compliance

3. Data Sharing and Third Parties

Service Providers

We share data with trusted third-party providers:

• Payment processors (Stripe, PayPal, Razorpay)
• Cloud hosting services (AWS, Cloudflare)
• Analytics providers (Google Analytics)
• Email service providers
• Customer support tools

Advertising Partners

We work with advertising partners to show relevant ads:

• Google AdSense
• Data collected: browsing behavior, IP address, device information
• You can opt out via browser settings or ad preference managers

Legal Disclosure

We may disclose your information when required by law or to protect our rights and users.

4. Data Security and Protection

Security Measures

• SSL/TLS encryption for data transmission
• Encrypted storage of sensitive data
• Regular security audits and updates
• Access controls and authentication
• Monitoring for unauthorized access

Data Breach Response

In the event of a data breach, we will:

• Notify affected users within 72 hours
• Report to relevant authorities as required
• Investigate and contain the breach
• Implement measures to prevent recurrence

5. Your Rights and Choices

GDPR Rights (EU Users)

Under GDPR, you have the right to:

• Access your personal data
• Rectify inaccurate data
• Erase your data ("right to be forgotten")
• Restrict processing
• Data portability
• Object to processing
• Withdraw consent

CCPA Rights (California Users)

Under CCPA, you have the right to:

• Know what personal information is collected
• Delete your personal information
• Opt-out of sale of personal information (we don't sell data)
• Non-discrimination for exercising your rights

How to Exercise Your Rights

To exercise your rights, please contact us at admin@teragrab.com with your request. We will respond within 30 days.

6. Cookies and Tracking

Types of Cookies

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand how users interact with our site
• Advertising Cookies: Used to show relevant ads
• Preference Cookies: Remember your settings and preferences

Managing Cookies

You can control cookies through:

• Your browser settings
• Our cookie consent banner
• Third-party opt-out tools

7. Data Retention

Retention Periods

• Account Data: Until account deletion or 2 years of inactivity
• Transaction Records: 7 years for legal compliance
• Usage Logs: 90 days
• Support Communications: 3 years

Data Deletion

When data is no longer needed, we securely delete it using industry-standard methods.

8. International Data Transfers

Data Location

Your data may be processed in countries outside your residence, including:

• United States
• European Union
• India

Transfer Safeguards

We ensure appropriate safeguards through:

• Standard Contractual Clauses (SCCs)
• Adequacy decisions
• Data Processing Agreements

9. Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact Information

If you have questions about this Privacy Policy or our data practices, please contact us: